(December 2, 2014)

On December 1, 2014 the UK Government published on its website a guidance titled: “Complain about serious misconduct by HM Revenue and Customs staff”. In the document the UK Government shortly explains how to complain about serious misconduct by HMRC staff and how your complaint will be dealt with.

The Independent Police Complaints Commission (IPCC) oversees the way HMRC deals with these complaints.

According to the document serious misconduct includes:

• assault leading to death or serious injury
• corruption
• fraud
• unauthorised disclosure of customer information

When filing a complaint, you will to have provide the HMRC as much information as possible.

According to the document a complaints coordinator will arrange for your complaint to be reviewed by someone who has not been involved before. They will contact you if they need more information. Furthermore the document states that when HMRC have reviewed your complaint they will write to you with their response and a timescale to resolve it in.

Furthermore the guidance states that there is a right of appeal in certain cases that have been referred to the Independent Police Complaints Commission.

For further information click here to be forwarded to the guidance as published on the website of the UK Government, which will open in a new window.

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